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Jobs at Good Done Great

Client Success Support Representative

Location: Charleston, SC

Department: Client Success

Type: Full Time

Min. Experience: Mid Level

Good Done Great is a leading provider of Corporate Social Responsibility software and services. What’s that mean? It means that we help companies increase the positive impact they have in their community.  How you ask? We help companies increase employee engagement through workplace giving and volunteering. So? That means we help increase the flow of time and money from employees to the causes they care most about and that’s a big deal. Why? Because we all share this world so let’s all try and make it better. Are you making it better? As a certified B Corporation, we’re not just focused on making money. Rather we’re focused on our social mission of inspiring revolutionary philanthropy by increasing the flow of capital to nonprofits and know that by doing good, we will do well. Do you want to be a part of something that’s bigger than all of us individually? If so, read on and see if you’ve got what we’re looking for and we’ve got what you’re looking for.  

We are currently seeking a Client Success Support Representative to join our team.  As a Support Representative, you will provide timely and professional email and telephone support to the charities, schools, grantmakers, and employees using our Good Done Great applications. You will answer registration and donation questions, resolve technical issues, approve system administrator requests, and be the voice of Good Done Great for the company. If you’re a born problem solver, love taking initiative to find creative answers on your own, and and get excited about helping people, this job is for you!

You are a good candidate for this role if you:

  • Have excellent communication skills and can effectively solve problems with people at all technology levels.
  • Can convey confidence, product knowledge, and integrity on the phone and through written communication.
  • Are always looking for ways to balance the company and the end-user’s best interests.
  • Are a highly motivated, self-starter, results-oriented team player willing to do “whatever it takes” in a dynamic and stimulating environment. This is a startup environment!
  • Want to make a contribution at the early stage of our growing company!

What you’ll need:

  • Experience providing world-class customer support, preferably in a technology company.
  • Strong technical and web skills, with the ability to make complicated and technical subjects easy to comprehend.
  • Ability to multitask and work independently in a fast-paced environment.
  • Sharp attention to detail. Accuracy is a must for this position!

What you will be doing:

  • Responding to help requests from Good Done Great end-users, via phone or using Zendesk, our help ticketing system.
  • Approving Good Done Great system administrator requests, and following up for verification information, where necessary.
  • Vetting charity organizations and schools to add them to our database.
  • Communicating product bugs and enhancement requests to the Good Done Great development team.
  • Assisting with other special projects, as required.

Good Done Great strives to create amazing experiences in everything that we do, for our customers and our employees. Our product is being used by Fortune 500 companies and their employees to increase their positive social impact. We embrace and drive the change necessary to stay fresh, fun, and formidable. Our team is fanatically dedicated to making a lasting impact through our social mission of inspiring revolutionary philanthropy. We constantly strive to improve what we offer our clients, by making it our daily mission to better ourselves. We are honored to support our clients and partners, and proud to be a part of making their good works great.

What Good Done Great offers you:

  • A great working environment and culture
  • An opportunity to make a big impact
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